At Jahangir Ali Dawasaz, customer satisfaction is our top priority. We take great care in delivering authentic Unani medicines and premium dry fruit products in the best condition. If for any reason you are not satisfied with your purchase, our Return & Refund Policy will guide you through the process.

1. Eligibility for Returns

You may request a return or replacement if:

You received the wrong product.

The product was damaged or tampered during delivery.

The product is expired or not fit for consumption upon delivery.

👉 Please note: Due to the nature of our products (medicines and food items), we cannot accept returns once the package is opened or used, unless the item was delivered damaged/expired.

2. Return Request Timeline

All return requests must be raised within 48 hours of delivery.

To initiate a return, contact our customer support team with your order ID, details, and photos of the product.

3. Non-Returnable Items

Opened or partially used medicines.

Opened dry fruit packs.

Products purchased under discounts/offers (unless damaged or defective).

Customized or special order items.

4. Refund Process

Once your return request is approved, we will arrange for a reverse pickup (where available) or request you to courier the product back.

After inspection and approval, your refund will be processed within 7–10 business days.

Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).

If you paid via Cash on Delivery (COD), we will issue the refund through bank transfer or store credit.

5. Replacement Policy

In case of wrong, damaged, or expired products, we will arrange a free replacement (subject to availability).

If the replacement is unavailable, a full refund will be provided.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order or before the product is shipped.

Once dispatched, cancellations are not allowed.

7. Contact Us

For return, refund, or cancellation assistance, please reach out to us: 

Address:  Charminar Road, Opposite Old Bus Depot, Punch Mohalla, Khilwat, Hyderabad, Telangana-500002

Phone: +91-6301479939

Email: info@jahangiralidawasaz.com